Vacuumsonline Refund and Exchange Policies

Important Information

Refund Policy

Vacuumsonline.net — Online Store Policies

ALL PRICES ARE IN CANADIAN DOLLARS (CAD $)

Vacuumsonline.net is one of the largest online vacuum cleaner retailers in North America. We are committed to ensuring complete customer satisfaction. All our items are covered by our satisfaction guarantee program. We accept returns within 30 days of the date of receipt of your order, subject to the conditions below.

We strongly encourage you to consult our buying guide before purchasing a central vacuum system, as there are many factors to consider in order to achieve optimal performance from your system.

Returns & Policies

100% Money-Back Guarantee

Your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a money-back guarantee for 30 days. For unopened items that are being exchanged, we'll offer free returns, a full refund of the purchase price, and a 10% credit towards your next purchase (excluding sale and discounted items). Items must be returned in their original condition, packaging and all manuals.


In Summary


1. 100% Satisfaction Guarantee Policy and Free Return: We will cover the charge of shipping the items back to our warehouse and give you full initial purchase value in credit toward an exchange. We will also give you a unique promo code with a 10% discount value toward your next purchase. All items must be returned within 30 days.


2. Returns with Refund Request: Shipping back items is to customer's expense. Initial shipping we paid to deliver to your address will not be refunded. An additional 3% restocking fee will apply to all items returned.

Maximum 30-day window from the purchase date to submit a return request. No returns will be accepted after this deadline.
  • You must obtain a return authorization number from Vacuumsonline.net before sending back any item. Any return made without an authorization number will be refused and returned at the customer's expense.
  • All items must be in new, clean condition in their original packaging with all documentation and accessories included.
  • All customer returns must be insured without exception. We reserve the right to refuse any item not covered by shipping insurance.
  • For orders of promotional items, all return shipping costs are the customer's responsibility. Outbound shipping costs, including promotional and return shipping, as well as transaction processing fees (3%), will not be refunded.
  • No returns will be accepted for customers outside Canada and the United States.
  • Original outbound shipping costs will not be credited, even if your order qualified for free shipping. This policy applies to both exchanges and returns.
  • The following items cannot be returned: non-stocked special order items, discounted items, bulk purchases (over 5 items), air purifiers, parts, accessories, and coffee machines.
Return address:
Vacuumsonline.net 
2154 Chemin Gascon
Terrebonne, Quebec
Canada J6X 3A1